Technology Organisations

ASI Solutions WS: www.asi.com.au OEA: assist@asi.com.au Chat?: No.

Bes Information Technology Systems WS: www.bes.com.au OEA: info@bes.com.au. Chat?: Yes.

Coffs Computers WS: www.coffscomputers.com OEA: info@coffscomputers.com. Chat?: No.

Dusk Mobile WS: duskmobile.com OEA: mobile@duskmobile.com Chat?: No.

Iris Connecting Solutions WS: iriscomputing.com.au OEA: enquiries@iriscomputing.com.au Chat?: No.

Lateral WS: www.lateral.com.au OEA: info@lateral.com.au Chat?: No.

Morfit Group Consulting WS: www.morfitgroup.com.au OEA: info@morfitgroup.com.au Chat?: No.

Rivercity Solutions WS: www.rivercity.net.au OEA: info@rivercity.net.au Chat?: No.

Solutions+ WS: www.solutionspluspartnership.com.au OEA: info@solutionspluspartnership.com.au Chat?: No.

Star21 WS: star21.com.au OEA: info@star21.com.au Chat?: No.

The App Team WS: www.theappteam.com.au OEA: info@theappteam.com.au Chat?: No.

Triforce WS: www.triforce.com.au OEA: customerservice@triforce.com.au Chat?: No.

MacClinic WS: macclinic.com.au OEA: info@macclinic.com.au Chat?: No.

WS: xxxx OEA: xxxxx Chat?: No. WS: xxxx OEA: xxxxx Chat?: No.

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Technology Organisations with Chat Facilities

Computers Now (Five locations) – Website: www.compnow.com.au. Ordinary email address: servicedesk@compnow.com.au. To access chat facility, simply click on their website and it will appear on the home page.

eStorm Australia Pty Ltd – Website: www.estorm.com.au. Ordinary email address: info@servicecentre.net.au. To access chat facility, simply click on their website and it will appear on the home page, to the right.

IT Strategic – Website: www.itstrategic.com.au. Ordinary email address: Email form. To access chat facility, simply click on website and it will appear on the home page.

Market Creations – Website: www.marketcreations.com.au. Ordinary email address: mc@marketcreations.com.au. To access chat facility, simply click on the website and click on the “Start a chat with Support” which appears on the home page.

Rype Ideas Pty Ltd – Website: rype.com.au. Ordinary email address: hello@rype.com.au. To access it’s chat facility, simply click on it’s website and click on the “Live Chat Online” which appears on it’s home page on the right.

SolutionOne Pty Ltd – Website: solutionone pty ltd. Ordinary email address: admin@solution-one.com.au. To access it’s chat facility, simply click on it’s website and it will appear on it’s home page on the right.

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Consultants we can chat with 1

To us, after the developments during the last 30 years or so, we’re in the midst of a quite remarkable revolution in the ways in which, we, the people, can get help and information – to us it’s no less extraordinary than the revolution in which, we’ve gone, over the last 100 years or so, from being restricted in our means of transport to horses and buggies, to having the option of travelling in electric motor cars. And it’s a revolution that has a lot further to go.

And part of this revolution has been the development, apparently comparatively recently, of chat facilities. Increasingly, we’re coming across information technology consultants, at least, who we can chat with, which we find quite exciting. If we go to their websites, we find something like this on them,

and we can start chatting.

Over a relatively short time – say 30 to 60 minutes – we can get help and information, and most importantly, at least with, say, www.itstrategic.com.au, we get it in writing – within a short time of concluding the chat, at least with some chat facilities, perhaps not all, we receive an email which includes a transcript of the whole chat.

Of course, if you don’t end up with anything in writing, the chat facilities become no different to telephone discussions and face-to-face consultations, in which you so often find yourself dealing with people who are not very knowledgeable or helpful.

One of the advantages of having things in writing, is that, if you receive something that you feel is of poor quality, you can email it to the top management of the organisation you’re dealing with, which MAY result in you getting something better – if, as is so often the case, it turns out that no one in the top management could care less, you should obviously be looking for a better organisation to deal with.

As far as we’re concerned, being able to use chat facilities is not as good as being able to send off emails seeking help and information, and, in due course, getting a high quality response, but it’s certainly the next best thing. And, in one respect, it may even be better – with the chat facilities, which we’re still learning about, it appears that you can usually get your help and information within an hour, whereas it may take longer than that, perhaps much longer, to get an email response.

We hope to gradually put together a list of consultants who have chat facilities. If any of our readers have come across any such consultants, please send their details to us so we can add them to our list. In the meantime, what we’re suggesting, and starting to do ourselves, is when we come across a person or an organisation that may have a chat facility, we simply Google “Their Website Chat.”

To make a comment, ask a question, or to join our mailing lists, email us at info@questionsmisc.info.

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Connecting with the Internet – who’s best?

We believe that the best Internet Service Providers are those that make life the easiest for us, the people, by having ordinary email address readily available, and that when these ordinary email addresses are used to seek help and information, high quality responses are invariably received.

Why, when there are Internet Service Providers like this, would anyone have an interest in any of the rest???

Having said this, increasingly there are Internet Service Providers who have chat facilities, and our view is that, while getting help and information by sending emails off seeking it is by far the best, getting it by using chat facilities is the next best. More later.

INTERNET SERVICE PROVIDERS for whom we HAVE been able to find an ordinary email address, and when we’ve used this email address to raise questions or problems with them, they’ve provided responses we found helpful.

Aussie Broadband – Website: www.aussiebroadband.com.au. Ordinary email address: support@aussiebroadband.com.au. To view correspondence with Aussie Broadband, use this link.

iiNet – Website:  www.iinet.net.au. Ordinary email address: support@iinet.net.au. To view correspondence with iiNet, use this link.

iPrimus – Website: www.iprimus.com.au. Ordinary email address: customerservice@iprimus.com.au. To view correspondence with iPrimus, use this link.

Vodafone – Website: www.vodafone.com.au.  Ordinary email address: support@vodafone.com.au. To view correspondence with Vodafone, use this link.

INTERNET SERVICE PROVIDERS for whom we HAVE been able to find an ordinary email address, but, when we’ve used this email address to raise questions or problems with them, either they haven’t responded or have provided responses that we felt weren’t particularly helpful, although readers can decide this for themselves after perusing our correspondence with them, or after emailing them themselves.

Activ8me – Website: www.activ8me.net.au. Ordinary email address: customersupport@activ8.net.au. To view correspondence with Active8, use this link.

Southern Phone – Website: www.southernphone.com.au Ordinary email address: info@southernphone.com.au. To view correspondence with Southern Phone, use this link.

INTERNET SERVICE PROVIDERS for whom we HAVEN’T been able to find an ordinary email address.

Dodo – Website: www.dodo.com. Unable to find an ordinary email address as at 30 Jan. 2020.

Exetel – Website: www.exetel.com.au. Unable to find an ordinary email address as at 30 Jan. 2020.

MyRepublic – Website: myrepublic.net. Unable to find an ordinary email address as at 30 Jan. 2020.

Optus – Website: www.optus.com.au. Unable to find an ordinary email address as at 30 Jan. 2020.

TPG – Website: www.tpg.com.au. Unable to find an ordinary email address as at 30 Jan. 2020.

To make a comment, ask a question, or to join our mailing lists, email us at info@questionsmisc.info.

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Officeworks – dealing with 3

One of our readers reports that, in dealing with the Officeworks store at Northmead, NSW, he finds that it’s often quite difficult to find a team member to help you, and that, even if you find one, he or she is often too busy to provide help, and if you are seeking help on anything that’s at all complicated, they can’t help you anyway.

So, today, on Fri. 24 Jan, at 8.42 am, this was emailed to the store, using the ordinary email address – Northmead.manager@officeworks.com.au.

We’ll let you know what happens next.

What fascinates us, and we’ve written about this before, is that Officeworks is a subsidiary of Wesfarmers, and Wesfarmers has an ordinary email address on it’s homepage – info@wesfarmers.com.au – and that other readers have reported that when they’ve had any problems with Officeworks, they’ve copied any emails sent to Officeworks to this email address, and even though, according to Wikipedia, Wesfarmers has 223,ooo employees!!! they’ve found that it has people standing by that provide prompt and effective assistance.

And, of course, Bunnings is a Wesfarmers subsidiary, and it seems to us that many of the things we’ve written about Officeworks apply to Bunnings as well.

To make a comment, ask a question, or to join our mailing lists, email us at info@questionsmisc.info.

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JustAnswer – dealing with 2

Further to this previous post, originally dated 4 Jun. 2018, in which we pointed out that we had these two problems with JustAnswer – (1) that it didn’t seem possible for those who sought help and information to choose the consultant to provide the help and information, it was always chosen by JustAnswer, and, (2) that is seemed that claims abounded on the internet that the information that was provided to pay the $5 initial deposit, which they required before they did anything, was used to take money to which they weren’t entitled.

Since then we’ve come across a third problem – instances where you can think you’ve gone to another website to ask for help and information, but you’ve been tricked into going to JustAnswer. So you’ve got to be careful. We can’t recall any instances of this at present, but if and when we come across one or more in the future, we’ll add the details to this post.

And, in relation to the second problem, it is occurred to us that there may be two different means of paying the initial deposit – those in which the details can be used to take monies to which they’re not entitled, and those in which they can’t. For example, if we pay the initial $5 deposit by a Visa Credit Card, does this put them in the position to take further monies? Obviously, if there are these two different types, and we decide to deal with JustAnswer, it would be best to use one of the types which doesn’t enable them to take further monies. But, are there these two different types? At present we don’t know, and don’t know how to find out.

Perhaps there are readers who know, who could provide us with information on this, which we could perhaps use ourselves and perhaps share with other readers.

To make a comment, ask a question, or to join our mailing lists, email us at info@questionsmisc.info.

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Macumen

An email just, (on Fri. 3 Jan. 2020 at 11.16 am,) emailed to Macumen.

We’ll let you know if we get a response.

To make a comment, ask a question, or to join our mailing lists, email us at info@questionsmisc.info.

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Catalytic IT

An email just, (on Fri. 3 Jan. 2020 at 10.22 am,) emailed to Catalytic IT.

We’ll let you know if we get a response.

To make a comment, ask a question, or to join our mailing lists, email us at info@questionsmisc.info.

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Professor Mac

Website: profmac.com. Ordinary email address: info@profmac.com. Location: Lane Cove, NSW.

______________________________________________________________

A 2 Jan. 2020 update: The email shown below hasn’t even been acknowledged, let alone responded to.

______________________________________________________________

An email, emailed to Professor Mac, on Tuesday, 17 Dec. 2019.

We’ll let you know if we get a response.

______________________________________________________________

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Apple Consultants

As a means of putting together a list of independent Australian consultants we can go to if we, the people, you and I, need help and information in dealing with Apple and it’s products, help and information that we need over and above any help and information we’ve been able to get from Apple itself, we are first going to the list provided by the Apple Consultants Network. As you can see, this organisation claims that it has “260 results.” We are only listing those consultants who have ordinary email addresses readily available, of which there have been 13 in the first 22 results. We never bother with consultants who don’t have ordinary email addresses readily available, unless there are not enough who do have them – and the indications so far are that there may well over 100 who do, listed by just this one organisation, and just in Australia.

Advance Vision Technology. Location: Port Melbourne, Vic. Website: https://www.avtech.com.au.  Ordinary email address: info@avtech.com.au.

Appica. Location: Perth CBD. Website: https://appica.com.au. Ordinary email address: hello@appica.com.au.

Bespoke Technology Group. Location: Mayfield West, NSW, Website: www.bespoketg.com.au. Ordinary email address: hello@bespoketg.com.au.

Catalytic IT. Location: Attadale, WA. Website: https://citwa.com.au. Ordinary email address: info@citwa.com.au.

Computer Training Options. Location: Bundall, QLD. Website: https://www.cto.com.au. Ordinary email address: training@cto.com.au.

Computers Now (Alexandria). Location: Alexandria, NSW. Website: https://www.compnow.com.au. Ordinary email address: servicedesk@compnow.com.au.

Fifty Zoo. Location: Sydney CBD, NSW. Website: www.fiftyzoo.com. Ordinary email address: sydney@fiftyzoo.com.

iHelp IT Australia. Location: Stanmore, Website: www.ihelpit.com.au. Ordinary email address: info@ihelpit.com.au.

Invotec Pty Ltd. Location: Cheltenham, Vic. Website: https://www.invotec.com.au. Ordinary email address: sales@invotec.com.au.

JTs Cloud. Location: Florey, ACT. Website: https://jtscloud.com. Ordinary email address: support@jtscloud.com.

Mac & PC Doctors. Location: Annerley, QLD. Website: https://macandpcdoctors.com.au. Ordinary email address: brisbane@macandpcdoctors.com.au.

Macumen. Location: Stanmore, NSW, Website: www.macumen.com.au. Ordinary email address: info@macumen.com.au.

Market Creations. Location: Subiaco & Geraldton, WA. Website: https://www.marketcreations.com.au. Ordinary email address:marketcreations.com.au

Mobilise IT (Brisbane). Location: Brisbane CBD. Website: https://mobiliseit.com. Ordinary email address: info@mobiliseit.com.

Professor Mac. Location: Lane Cove, NSW. Website: https://profmac.com. Ordinary email address: info@profmac.com.

Smartmove Computing Pty Ltd. Location: Echuca, Vic. Website: www.smartmoveechuca.com.au. Ordinary email address: info@smartmoveechuca.com.au.

Stretchy Tech. Location: Unley, SA. Website: https://stretchytech.org.au. Ordinary email address: admin@stretchytech.org.au.

Tang Computers Pty Ltd. Location: Osbourne Park, WA. Website: www.tang.com.au. Ordinary email address: sales@tang.com.au.

Tech Help Direct. Location: Bundall, QLD, Website: www.techhelpdirect.com.au. Ordinary email address: info@techhelpdirect.com.au.

Virtunet. Location: Alexandria, NSW. Website: virtunet.com.au. Ordinary email address: info@virtunet.com.au.

To make a comment, ask a question, or to join our mailing lists, email us at info@questionsmisc.info.

Location: Website: https:// Ordinary email address:

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